Shipping policy

Shipping Policy

Order processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order ships.

Shipping times

Estimated delivery time to the United States is 7–15 business days after processing. Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, customs processing, high order volume, or circumstances outside our control.

Shipping rates

Shipping rates are calculated at checkout based on your location and order size. Any applicable rates will be displayed before you complete your purchase.

Tracking your order

Once your order ships, you will receive a tracking number by email. Please allow up to 5 business days for tracking information to update.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, the customer is responsible for any reshipping costs.

Lost or delayed packages

If your order has not arrived within 30 days of shipping, please contact us at contact@petgea.com and we will investigate with the carrier.

Customs and import duties

Orders may be subject to import duties and taxes, which are the responsibility of the customer. We have no control over these charges and cannot predict their amount.

Questions

For any shipping-related questions, contact us at contact@petgea.com.